Merchant of record: Beni-Fit Coaching Inc. (Miami, Florida, United States). All transactions are billed in USD and will appear on your statement as "BENI-FIT COACHING" or "BENIFIT COACHING INC".
Products & services: we sell private, fixed-term personal training and coaching programs delivered in person at our Miami studio, in-home in South Florida, or remotely via scheduled video sessions. Program length, session count, and price are disclosed in writing on the signed service agreement before any charge is authorized.
14-day cooling-off period: a full refund of the amount charged is available within fourteen (14) calendar days of purchase, provided no sessions have been delivered. Requests must be submitted in writing to Benifitcoachinginc@gmail.com. Approved refunds are returned to the original payment method within 5–10 business days.
After services begin: once the first session has been delivered, the engagement is considered started. Remaining undelivered sessions may, at our discretion, be (a) rescheduled, (b) credited toward a future program valid for 12 months, or (c) refunded on a pro-rated basis less a 15% administrative fee. Delivered sessions are non-refundable.
Cancellations & no-shows: sessions cancelled with less than 24 hours' notice, or missed without notice, are considered delivered and are not eligible for refund or credit.
Medical exceptions: with written documentation from a licensed physician stating that continued participation is contraindicated, remaining sessions will be paused for up to 12 months or refunded on a pro-rated basis with no administrative fee.
Duplicate or unauthorized charges: contact Benifitcoachinginc@gmail.com within 60 days of the statement date and we will investigate and, where verified, refund promptly. Please contact us before initiating a chargeback so we can resolve the issue directly.
How to request a refund: email Benifitcoachinginc@gmail.com with your full name, date of purchase, and reason for the request. We respond within 3 business days and resolve eligible requests within 10 business days.